It's non-existent. Punto. Dot. End of the story. I don't typically like to rant on the blog because all in all, when I put Italy on the scales, the positives always outweigh all the things that make you want to tear your hair out. But today I could've punched the lady ringing my groceries through. I mean, it's a general well-known fact that customer service in Italy is laughable- from being transferred from person to person on the phone and finally being hung up on to having someone make me wait while they take an Instagram of their morning coffee- I've experienced it all. I really would have pulled a Samantha (remember that iconic "dirty martini, dirty bastard" scene in Sex and the City?!) on that girl taking a photo if not for the fact that she was sitting behind a pane of protective glass. More often than not, people in the customer service in industry in Italy act like they are serving a life sentence while at work, as if they never asked to be doing that job and someone is coercing them into it. I'm sure sometimes that's the case, so I'll let those people off the hook. But my case and point for today was the reaction from the cashier when I pulled out the buoni that I wanted to pay with. Buoni are like meal vouchers that alot of companies give to their employees so they can buy lunch. Conveniently, you can also buy groceries with them which apparently is very inconvenient for the aforementioned cashier. She LITERALLY let out the loudest, most exaggerated, sigh of exasperation accompanied by a fully intentional eye roll. It was as if I asked her to run laps around the store. These situations make the Canadian in me want to apologize profusely until I remember that I've simply asked someone to do their job. This particular cashier had a couple of people after me in line and was evidently so deeply affected by my request that she told them she was closing her register...That being said, I have also had a few (rare) instances of lovely customer service so I'm not saying it's all terrible all of the time, I've just had a harder time adjusting maybe? Have any of you had some good, bad, or ugly customer service experiences. Please share so I don't feel like the only crazy one!
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Jasmine is a former pharmacist turned freelance writer, foodie, and fashionista from Alberta, Canada living "the sweet life" in Bergamo, Italy.
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